Privacy Policy

Effective Date: July 6, 2026

Twin Cities Backflow Testing (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website or use our services.

Information We Collect

We may collect the following information when you request a backflow test, contact us, or use our website:

  • Name
  • Property address
  • Email address
  • Phone number
  • Billing or payment information
  • Information about your backflow device or testing needs
  • Any information you voluntarily provide through our forms, emails, or phone calls

We may also collect limited technical information such as your IP address, browser type, pages visited, and website usage through analytics tools.

How We Use Your Information

We use your information to:

  • Schedule and manage appointments
  • Communicate with you regarding your requested services
  • Send appointment confirmations and reminders
  • Provide estimates and invoices
  • Process payments
  • Submit backflow test results to municipalities when applicable
  • Improve our website and customer experience
  • Respond to questions and customer service requests

SMS Communications

If you choose to opt in to receive text messages from Twin Cities Backflow Testing, we may send you SMS messages related to your requested services, including:

  • Appointment confirmations
  • Appointment reminders
  • Scheduling updates
  • Technician arrival notifications
  • Payment reminders
  • Customer service communications related to your appointment

Message frequency varies.

Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP to any text message.

For assistance, reply HELP or contact us using the information below.

SMS consent is not a condition of purchasing our services.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary to:

  • Process payments
  • Submit required test results to municipalities or compliance reporting systems
  • Communicate with you using trusted service providers (such as email or SMS platforms)
  • Comply with legal obligations

Your mobile phone number and SMS consent will never be sold or shared with third parties for their own marketing purposes.

Cookies and Analytics

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our website. You can disable cookies through your browser settings if you prefer.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. While no method of electronic storage or transmission is completely secure, we strive to use commercially reasonable safeguards.

Data Retention

We retain customer information only as long as necessary to provide our services, maintain business records, comply with legal obligations, and meet applicable reporting requirements.

Third-Party Services

Our website may use trusted third-party providers to operate our business, including services for appointment scheduling, payment processing, website hosting, analytics, email communications, and SMS messaging. These providers are permitted to use your information only as necessary to provide their services to us.

Your Choices

You may contact us at any time to:

  • Request access to the personal information we have about you
  • Request corrections to inaccurate information
  • Ask questions about how your information is used
  • Withdraw your SMS consent by replying STOP or contacting us directly

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Twin Cities Backflow Testing

Phone: (952) 333-7787

Email: info@twincitiesbackflow.com

Website: https://twincitiesbackflow.com